Privacy Policy
How Melonhead handles your information
This Policy explains how your information is collected, used, and protected when you interact with our website, shop, and related services.
Children’s Privacy
Melonhead respects children’s privacy and does not knowingly collect personal information directly from children under 13 through this site.
Use of this website by children should always be supervised by a parent or guardian.
Information We Collect
Melonhead may collect information when you place an order, create an account, contact the business, sign up for updates, or otherwise interact with the site.
- Name, address, phone number, and email address.
- Billing details and payment-related information processed through secure providers.
- Order history, account details, and customer service records.
Automatic Data Collection
Like most modern websites, Melonhead may automatically collect technical and usage information through cookies and similar technologies.
- Browser type, IP address, pages visited, and referring pages.
- Device type, operating system, and basic usage behavior.
- Approximate location data where enabled or inferred.
- Cookie and tracking technology data used for analytics, functionality, and performance.
How We Use Information
- To process orders and provide customer service.
- To communicate order updates, confirmations, and support messages.
- To improve the website, store operations, and customer experience.
- To support internal analytics, marketing, and business operations where permitted.
Sharing & Disclosure
Melonhead does not sell your personal information.
- Information may be shared with service providers when necessary to operate the site, process payments, fulfill orders, or support customer service.
- Payment-related information is handled through secure payment processing partners.
- Information may be disclosed where required by law, legal process, or to protect rights, property, or safety.
Data Security
Melonhead uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, alteration, or disclosure.
No system can guarantee absolute security, but appropriate industry-standard precautions are used where practical.
Your Choices & Contact
You may request updates or corrections to your information, or opt out of certain communications where applicable.
Questions about privacy, policy requests, or customer information can be sent to alicia@melonhead.ca.
Need help with a privacy question?
If you have questions about how your information is handled or want help with a request, the Melonhead team can point you in the right direction.